Privacy Policy

Legal Entity

1pm.app is the registered business name of 1pm.app operated by WorkZerk PTY Ltd (ABN 72 163 622 508).

1. Definitions

"Agreement" means this privacy policy.

"1pm" or "1pm.app" or "onepm" means the company WorkZerk PTY LTD (ABN 72 163 622 508) operating 1pm.app under the registered business name of '1pm.app' in the state of QLD, Australia and its associated websites.

"Data" means any data inputted, typed, pasted, entered, imported or uploaded by You or with Your authority into the Website 1pm.app or related domains and sub domains, including files or images.

"Service" means the software application made available (as may be changed or updated from time to time by 1pm) via the Website, located at live.1pm.app, or any other such locations acting as application servers or sub domains or other associated domains for 1pm (which may change from time to time, without notice).

"Subscriber" means the person who registers to use the Service, and, where the context permits, includes any entity on whose behalf that person registers or assigns to use the Service.

"Stripe Billing Portal" means the Stripe billing portal system that provides billing and subscription services to you as the Subscriber, and is accessed directly from that third party external platform.

"User" means any person or entity, including the Subscriber, that uses the Service with the authorization of the Subscriber from time to time.

"Crew" means any person who provides, uses or submits information through the Service at the request of a Planner, including but not limited to the application located at live.1pm.app or its sub domains.

"Websites" means the Internet sites at the domain, or subdomains, at 1pm.app, or any other site operated by 1pm.app.

"You" means the Subscriber, and where the context permits, a User. "Your" has a corresponding meaning.

2. How We Protect Your Privacy and Manage Your Data

This policy may be updated from time to time. 1pm.app reserves the right to change the provisions of this Policy at any time. We will alert You of changes that have been made by indicating on the Policy the date it was last updated (at the bottom of this document). We encourage You to review this policy from time to time to make sure that You understand how any personal information you provide will be used.

This policy references the 1pm.app Terms of Use required to be accepted to use the 1pm.app application and available as a footer link at 1pm.app.

1pm.app processes personal data in two general contexts:

As a business engaging with clients, suppliers, prospects, and other stakeholders through a number of channels including its website, email, video chat, online chat, phone, video training sessions, webinars, advertising, and social media ("1pm.app as a Business"), and
As a provider of online onboarding and compliance management services ("1pm.app as a Service Provider").

For clarity, the privacy considerations are presented in each of these contexts.

3. Australian Privacy Act Compliance

3.1 Privacy Act 1988 (Cth)

1pm.app is committed to protecting Your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy describes how We collect, hold, use, and disclose personal information, and how You can access and correct Your personal information or make a complaint.

3.2 Types of Personal Information Collected

We may collect the following types of personal information:

Name and contact details (email, phone, address)
Business information (company name, role)
Photos, files or images (as uploaded by You or Your Crew)
Payment information (processed securely by Stripe)
Usage data and preferences

3.3 Sensitive Information

1pm.app may collect sensitive information as defined under the Privacy Act, including health information, criminal history checks, or other compliance-related documentation uploaded by Subscribers or Onboardees. We only collect sensitive information with consent or where required by law, and We take additional steps to protect this information.

3.4 Purpose of Collection (APP 3 & 6)

We collect personal information for the primary purpose of providing the 1pm.app Service, including:

Facilitating the management of live events
Managing credential expiry and notifications
Enabling document storage and verification workflows
Processing payments
Providing customer support

We will not use or disclose personal information for a secondary purpose unless You have consented or it is required by law.

3.5 Data Storage and Security (APP 11)

All Data is stored on Microsoft Azure's global network of servers and geo-redundant replicas, which includes locations within the Australia East and East US regions. The exact physical location of your data is at our discretion. To ensure high availability and disaster recovery, Your Data may be stored or replicated across various Azure data centers worldwide. Consequently, Data may reside outside of Australian jurisdiction. We continue to protect your information using industry-standard security measures, including SSL encryption during transport and rest, secure authentication, and strict access controls.

3.6 Cross-Border Disclosure (APP 8)

1pm.app does not disclose personal information to overseas recipients as part of normal operations. Our primary infrastructure is hosted in the Azure Cloud. If You choose to enable third-party integrations that transfer Data overseas, You are responsible for ensuring those services meet Your privacy requirements.

3.7 Access and Correction (APP 12 & 13)

You have the right to:

Request access to the personal information We hold about You
Request correction of any inaccurate, incomplete, or out-of-date information
Request deletion of Your personal information (subject to legal retention requirements)
Withdraw consent for marketing communications

To exercise these rights, contact us at hello@1pm.app. We will respond within 30 days.

3.8 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When Data is no longer required, We will take reasonable steps to destroy or de-identify it. Subscribers may export their Data at any time via the Service export functions.

4. 1pm.app as a Service Provider

4.1 Data Controller and Processor Relationship

When You use 1pm.app, You (the Subscriber) act as the data controller for the personal information collected from Crew. 1pm.app acts as a data processor, processing that information on Your behalf and in accordance with Your instructions.

4.2 You Own Your Data

The Data entered, or imported on instruction, by You remains Your property. 1pm.app will not use nor make available for use any of this information without Your permission.

4.3 You Control Who Has Access to Your Data

The Data entered, or imported on instruction, by You is stored securely in a database, or electronic file system, and is only accessible to any person You have authorised to use the Service. It is Your responsibility to delete login credentials or other planner/admin users access credentials when they are no longer needed.

4.4 1pm.app Monitors System Usage

The Data entered, or imported on instruction, by You is stored securely in a database and is only accessible to persons You have authorised to use the Service. It is Your responsibility to keep Your password safe. 1pm.app, 1pm.app's staff and 1pm.app's partners do not have access to Your password. 1pm.app and 1pm.app staff may need to access some of Your Data to resolve system errors or to recreate scenarios to resolve support requests.

4.5 Your Data is Sent Securely Across the Internet

1pm.app's servers have SSL Certificates so all Data transferred between Users and the Service is encrypted including uploaded files. However, the Internet is not in itself a secure environment. Users should only enter, or instruct the importation of, Data to the database within a secure environment. This means that Your browser must support the encryption security used in connection with the Service.

4.6 1pm.app Does Not Store Any Credit Card Details

Any credit card details are encrypted and securely stored by Stripe to enable 1pm.app to bill the cards. Credit card details are not stored by the Service and cannot be accessed by 1pm.app staff.

4.7 Third Party Applications

You may optionally connect the Service to other applications. If You do so then You are solely responsible for checking the Privacy Policy of any third-party applications the Service links to and satisfying Yourself that they meet Your needs.

5. Information for Users

If You are a Crew Member using 1pm.app at the request of another organisation:

The Subscriber is the primary controller of Your personal information
1pm.app processes Your information on behalf of the Subscriber
Questions about how Your information is used should be directed to the Subscriber in the first instance
You may contact 1pm.app at hello@1pm.app for questions about how We protect and store Your information
You have the right to request access to or correction of Your personal information

6. Data Breaches and Complaints

6.1 Notifiable Data Breaches Scheme

1pm.app complies with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988. If We become aware of an eligible data breach that is likely to result in serious harm to any individual, We will:

Promptly assess the breach
Notify affected individuals as soon as practicable
Notify the Office of the Australian Information Commissioner (OAIC)
Take steps to contain the breach and prevent future occurrences

6.2 Breach Notification to Subscribers

If We become aware that Your Data has been accessed by, or disclosed to, an unauthorised party, We will notify You within 72 hours of becoming aware of the breach, providing details of the nature of the breach, the types of information involved, and recommended steps You should take.

6.3 Complaints

If You believe We have breached the Australian Privacy Principles, You may lodge a complaint by emailing hello@1pm.app. We will investigate Your complaint and respond within 30 days. If You are not satisfied with Our response, You may escalate Your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

1pm.app will cooperate with investigations conducted by the Privacy Commissioner or other authorised government privacy bodies.

7. 1pm.app as a Business

When You visit our websites and infrastructure at 1pm.app, live.1pm.app or other sub domains or associated websites or engage in marketing activities such as events, meetings, discussions and webinars or submit help requests or contact us we may collect personal information from You such as:

7.1 Active Collection

We may collect certain information You voluntarily provide to us which may contain Personal Information. For example, when You fill out a form, submit a comment, or contact us by email, online chat or other means.

7.2 Automatic Collection

When you visit our website and use the 1pm.app application, some information is also automatically collected, such as your internet protocol (IP) address, your operating system, the browser type, the address of a referring web site, and your activity on the sites.

We treat this information as personal information if we combine it with or link it to any of the identifying information mentioned above. Otherwise, it is used in the aggregate only (non-identifying).

7.3 Your Rights

You can unsubscribe from any marketing communication by following the unsubscribe instructions contained in the communication (usually in the footer section). You also have rights which include:

Knowing what personal data we hold about You
Asking us to correct any personal data we hold about You
Asking us to delete or restrict any personal data we hold about You including uploaded files such as identity documents, certificates and PDF or image based credentials stored on our file storage server (Azure Blob Storage).

You can exercise these rights by sending an email to hello@1pm.app.

8. Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the User before the expiry date; a session cookie, on the other hand, will expire at the end of the User session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a User, but personal information that we store about You may be linked to the information stored in and obtained from cookies.

We use cookies for the following purposes:

Authentication: to identify You when You visit our website and as You navigate our website
Personalisation: to store information about Your preferences and to personalise the website for You
Analysis: to help us to analyse the use and performance of our website and services
Cookie consent: to store Your preferences in relation to the use of cookies more generally

8.1 Cookies Used by Our Service Providers

Our service providers use cookies and those cookies may be stored on Your computer when You visit our website. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. See Google's Privacy Policy for more information.

8.2 Google Data

1pm.app's use of information received, and 1pm.app's transfer of information to any other app, from Google APIs will adhere to Google's Limited Use Requirements.

1pm.app's use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.

9. Please Read Our Terms of Use

Use of the Service is subject to 1pm.app's Terms of Use, and this Privacy Policy should be read in conjunction with these Terms of Use. In the event of a conflict or disagreement between this Privacy Policy and the Terms of Use, the Terms of Use will prevail.